spoiler: it's easy.
Just two steps.We promise.
Instead of answering 347 emails a month, you only show up for the two moments that actually need a human. Everything else? We've got it.
Snap a photo.
Open the app, point, shoot. Categorisation, logging, and AI matching happen in seconds - while you go back to running your venue.
Hand it back.
When the guest arrives, you get a friendly ping. The handover is the only part you do - and it's the fun part. Or, if they can't come back, hand it to DHL - same flow, zero extra work.
the matching engine
Not keyword search.
Multi-modal AI.
The guest says "dark bag, maybe navy, gold zip." Staff snap a photo. AI reads the colour, shape, and material from it - and makes the connection automatically. No one else has to anymore.
Visual similarity
Shape, dominant colour, pattern, and visible brand marks are extracted from the staff photo and compared against the guest's submitted image or description.
Semantic text
Fundbox generates a natural-language description from the photo. That is compared against what the guest wrote - fuzzy, context-aware, tolerant of typos and vague memory.
Time & place
When was the guest there? Where in the venue was the item found? Overlapping windows push the confidence score up. Mismatches pull it down.
pickup scheduling
Zero phone calls.
Zero back-and-forth.
The old way was a guest calling the venue, a staff member looking things up, agreeing on a time, writing it on a Post-it. Fundbox replaces that entire chain with a two-minute self-serve flow.
You set the windows.
With Fundbox, you define which days and time slots are open for pickup. Busy nights, maintenance mornings - blocked in one click.
Guest gets a link.
The moment a match is confirmed, the guest receives an email with a personalised booking link. No account. No app. One tap.
They pick a slot.
Guest selects a time, confirms their identity, and gets a calendar invite. A reminder goes out automatically 24 hours before.
Your staff gets briefed.
Every shift starts with a Fundbox digest: who's coming, what for, at what time. The item is ready. The handover takes seconds.
No-shows are handled automatically. If a guest misses their slot, the item returns to storage and they receive a one-tap reschedule offer. No staff action required.
shipping
Far away?
No problem.
Not every guest can come back to your venue. When they can't, you hand the item to DHL - same self-serve flow, no extra logistics on your side.
Owner can't come?
When pickup isn't an option, the guest picks shipping in the same flow they'd use to book a slot. No call, no extra form.
Guest pays the fee.
A small flat fee, paid by the guest at one-tap Stripe checkout. No invoicing, no chasing, nothing on your books.
Print one DHL label.
From the admin shipments tab, your staff prints a prepaid DHL label and hands the package off. That's the whole job.
Tracked to the door.
Status updates and delivery confirmations are automatic. The guest watches the package move - you watch nothing at all.
Status updates go straight to the guest. Every step - paid, in transit, delivered - triggers an email to the guest. Your inbox stays quiet. No 'where's my package' tickets to triage.